FAQ: TileRec 2.0 World's Slimmest Voice Recorder, Now Even Better
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is Kickstarter?

Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.

Last updated: October 03, 2023 05:04

What does it mean to back a project (pledge)?

When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.

Last updated: October 03, 2023 05:04

How do I pledge?

In order to pledge, click that green button that says “Back this project”. You’ll get to select your shipping country and choose your desired pledge level and reward.

Last updated: October 03, 2023 05:04

When is my money collected?

Your money will be collected only after the project ends on the 3rd of November, 2023. If the project is cancelled for any reason, you won’t be charged.

Last updated: October 03, 2023 05:04

What payment methods can I use?

You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.

Last updated: October 03, 2023 05:04

When will I get my pre-order?

The TileRec 2.0 Early Birds are set to ship in December 2023, while general shipping is scheduled for Juanuary 2024. Depending on your location, you’ll get them by February. Please note that this is an estimate, as you’re pre-ordering the product and production delays could arise.

Last updated: October 03, 2023 05:04

What is the warranty and after-sales policy for TileRec?

TileRec comes with a 24-month worry-free warranty. We also offer lifetime support via email and chat, ensuring your questions and issues are never ignored but promptly resolved.

Last updated: October 03, 2023 05:04

What is the battery life of TileRec 2.0?

TileRec 2.0 is equipped with a 450mAh built-in lithium battery that provides up to 70 days of standby time with auto recording and 30 hours of continuous recording. All rechargeable batteries are consumable components that become less effective as they chemically age. A normal battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions., while TileRec’s battery is designed for up to 1000 charge cycles. The 2-year warranty includes service coverage for a defective battery.

Last updated: October 03, 2023 05:04

How do I access the recording?

You can access the recordings via a computer, phone, or direct playback your audio files using the USB-C earphones with controls that come with the device.

Last updated: October 03, 2023 05:04

Which OS is TileRec compatible with?

TileRec is compatible with all operating systems, including macOS, Windows, Linux, and Android.

Last updated: October 03, 2023 05:04

What does voice-activated recording (VAR) mode mean?

Voice-activated recording (VAR) starts automatically when the microphone detects sounds above 45dB. During silent periods, the device enters standby, skipping the silence and thus extending battery life.

Last updated: October 03, 2023 05:04

What is the maximum recording hours?

With its 64GB storage capacity, you can store up to 580 hours of recordings. You can free up more space by transferring files to your phone, laptop, or other storage devices.

Last updated: October 03, 2023 05:04

What is the maximum recording range?

In contiunous recording mode, TileRec 2.0’s omnidirectional microphone is designed to capture sounds in a 32 feet (10M) range.

Last updated: October 03, 2023 05:04

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: December 2023

Manufacturing is already started and we will do our best to ship by the beginning of December!

Last Updated At: 10/27/23
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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